Returns Policy of Marine Motors Hub

Cancellations and Returns

• We offer 14 day returns * subject to the below T&C’s.
• To make it easy you can raise your own returns lable using our< Returns portal >, if you have any problems you can Contact us

 

3.1 Customers may only return products to Marine Motors Hub, and receive a credit or refund or replacement on the following conditions:

i The Customer should first check if they are eligable for a return using the < Returns portal >. Here you can orgainse and action a return and insome cases print a shipping lable. In the event of any issues please raise a support ticket either on your account under “my support tickets” or you can Contact us.

ii Return must be made within 14 days of the date of delivery (as stated on the delivery documentation) or collection of such product(s). Subject to condition vi below.

iii Products must be returned to Marine Motors Hub in their original condition and packaging and in a condition which will enable them to be immediately fit for re-sale;

iv The Customer must follow any specific instructions which appear on the Marine Motors Hub website with any product regarding its return to Marine Motors Hub; and

v Products must be returned to Marine Motors Hub adequately packed and clearly labelled to: Best Outboard Engines Ltd, 1335 139th St, Gardena, CA 90247, USA or Bassetts Pole, The Royal Town of Sutton Coldfield, Sutton Coldfield B75 5SA, UK, using the address label on the dispatch note or available on the Best Outboard Engines website. vi The Customer must quote the Returns Number on the parcel being returned.

vi The following items are exceptions from returns:

for the supply of goods made to the consumer’s specifications or otherwise clearly personalized;
for the supply of goods which are liable to deteriorate or expire rapidly;
for the supply of security tape sealed boxes that contain goods which are electronic in nature
for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;

3.2 In the event of cancellation of part of any order only, Marine Motors Hub may invoice the Customer any difference in selling price per unit applicable to the quantity dispatched up to the time of cancellation compared to the quantity ordered.

3.3 For Customers outside of the 14 days return window. We reserve the right to refuse/approve your return as we see fit. If a return is offered, a 10% restocking fee will apply in respect of all products returned, other than due to defects covered by the warranty.

3.4 Where the Customer returns products to Marine Motors Hub not in accordance with clause 3.1 (i) – (vi) above (for example, after the period for returns has expired or in an unfit state) Marine Motors Hub may refuse to accept the return and/or return the products to the Customer at the Customer’s expense or may apply a handling charge which relates to the actual cost of reprocessing.

3.5 This no fault returns policy excludes propellers, electrical items, extended range products, specially manufactured products and any products marked as non-cancellable (NC) or non-returnable (NR). In addition, Marine Motors Hub will not accept any items whereby the “VOID Security tape” has been removed. This does not affect the warranty handling of your products if found to be subject to a warranty claim.

3.6 Marine Motors Hub accepts no responsibility for any loss of or damage to products in transit from Customer to Marine Motors Hub where Marine Motors Hub has not provided the collection Services.

I am eligable for a return, what do i do?